Refund and Returns Policy

Refund and Returns Policy for Ecosavepapers.com

At Ecosavepapers.com, we take pride in providing eco-friendly and sustainable paper products that help reduce your environmental impact while meeting your everyday needs. We are committed to delivering high-quality products and excellent customer service. However, we understand that sometimes things don’t go as planned, and you may need assistance with returns or refunds. Our Refund and Returns Policy has been created to ensure that you are fully satisfied with your purchase.

Please take a moment to review the following guidelines regarding our returns, exchanges, and refund process. If you have any additional questions, don’t hesitate to reach out to our customer support team, and we will be happy to assist you.

1. Return and Refund Eligibility

We want all our customers to be happy with their purchases, but due to the nature of our products, there are certain conditions under which returns, exchanges, and refunds are available. To help guide you through the process, we’ve outlined the circumstances where returns and refunds are applicable.

Returns and refunds are eligible under the following conditions:

  • Damaged or Defective Products: If your order arrives damaged or defective, we will offer a return or exchange, as well as a full refund or replacement, depending on your preference.
  • Incorrect Orders: In the event that you receive the wrong item(s) or an incomplete order, we will arrange for a return, exchange, or full refund.
  • Quality Issues: If the product you ordered does not meet the quality standards expected, please reach out to us within 14 days of receiving the product to discuss a potential return or refund.

Non-returnable items:

  • Opened or Used Products: For hygiene and safety reasons, paper products that have been opened or used cannot be returned. We encourage customers to carefully check their order before opening.
  • Custom Orders: If you have placed a custom order (e.g., personalized stationery or specific bulk orders), those products are typically non-returnable unless there is an error in manufacturing or shipping.

If you have received a damaged or defective product, please contact us immediately within 14 days of delivery so we can assist you promptly.

2. How to Initiate a Return or Refund

We strive to make the return process as seamless as possible. If you find it necessary to return or exchange an item, here’s how you can initiate the process:

  1. Contact Customer Support: Reach out to our customer support team by email at sales@ecosavepapers.com. Please contact us within 14 days of receiving your product.
  2. Provide Order Details: When contacting us, please include:
    • Your order number
    • The name and email address associated with the order
    • A description of the issue (damaged, incorrect product, etc.)
    • Photographs of any damage or defects, if applicable
  3. Return Authorization: Our team will review your request and, if your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. We may also provide a prepaid return label in some cases, especially if the return is due to an error on our part.
  4. Ship the Item: Once you have received the return authorization, please securely pack the product and return it to the address provided by our customer service team. If applicable, use the prepaid shipping label included in the return instructions.
  5. Refund or Replacement: Upon receiving the returned item and inspecting its condition, we will process your refund or send a replacement, depending on the resolution you prefer. Refunds will be issued to the original method of payment, and it may take 5-7 business days for the funds to appear in your account.

3. Exchange Process

If you received an incorrect product or a defective item and would like to exchange it for the correct product, we are happy to help. Exchanges are handled similarly to returns but are subject to product availability.

To exchange an item:

  • Follow the same steps as outlined for returns, ensuring that you include all the necessary details in your request.
  • Once we receive the returned product, we will ship the correct product to you at no additional cost.
  • If the exchanged item is of a different price, we will either charge you the difference or issue a refund for the difference in price.

In cases where the exchanged item is out of stock or no longer available, we will offer a full refund for the value of the returned product.

4. Refunds

We want to make sure you are fully satisfied with your purchase. If for any reason you are not happy with your product, you can request a refund under the following circumstances:

  • Damaged or Defective Products: If your product arrives in a damaged or defective condition, we will issue a refund once the return is processed.
  • Incorrect Orders: If we made an error in fulfilling your order, we will offer a full refund or exchange, depending on your preference.
  • Customer-Caused Returns: For returns due to a change of mind or mistakes made when ordering, shipping costs are non-refundable, and you will be responsible for return shipping fees.

Refund processing typically takes 5-7 business days from the moment we receive the returned product. The refund will be issued back to the original payment method used at the time of purchase.

Please note that the original shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect products).

5. Late or Missing Refunds

If you have not received your refund within the estimated time frame, we recommend taking the following steps:

  1. Check Your Bank Account: Refunds may take a few business days to appear in your bank account or on your credit card statement. Check with your bank or credit card company to see if they have processed the refund.
  2. Contact Us: If you have confirmed that the refund has not been processed, please contact us at sales@ecosavepapers.com so we can investigate and provide further assistance.

6. Return Shipping Costs

The cost of return shipping is generally the responsibility of the customer unless the return is due to an error made by Ecosavepapers.com (e.g., a defective or incorrect product). In the case of a valid return due to our fault, we may offer a prepaid return shipping label for your convenience.

Important Information on Return Shipping:

  • Responsibility: If you are returning an item due to customer preference (e.g., a change of mind), you will need to pay for the return shipping.
  • Prepaid Labels: If the return is due to our mistake, we will provide a prepaid shipping label to make the process easier for you.
  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item otherwise.

7. Special Considerations for Bulk Orders and Custom Products

We understand that bulk orders and custom products may have unique considerations. Due to the nature of these items, returns and refunds may not be available for orders involving custom paper products, such as personalized stationery, special printing requests, or bulk orders for businesses.

If you are considering a bulk or custom order, please review your order carefully before submitting it. If there is an issue with the product, such as a defect or error on our part, we will work with you to resolve the issue and provide a refund or replacement.

8. Customer Support

We are here to assist you throughout the process. If you need help with a return, exchange, or refund, please contact our customer support team. We are committed to making your experience as seamless as possible.

You can reach us by:

  • Email: sales@ecosavepapers.com

Our customer service team is available Monday to Friday, from 9 AM to 5 PM EST, and we strive to respond to all inquiries within 24 hours.

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